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2 min read
Kade Herbert: Mar 11, 2021 9:45:00 AM
Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky on-premise environments. We’re approaching a future where communication tools are inherently more flexible...
2 min read
Kade Herbert: Nov 16, 2020 9:30:00 AM
The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported UCaaS, CCaaS and Collaboration solutions for full communication enablement are vital to business success.
2 min read
Kade Herbert: Nov 8, 2019 9:45:00 AM
Q4 is upon us, and we’re entering the home stretch for the year—and the decade. Businesses of all sizes are looking back on 2019 to audit crucial infrastructure...
4 min read
Kade Herbert: Sep 6, 2019 9:33:00 AM
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for...
2 min read
Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives...
2 min read
Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first there's awareness of a need, then consideration of options, and finally making a buying decision.