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ccaas (2)

What are CallTower's Contact Center as a Service (CCaaS) Offerings?

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...

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Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to...

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Survey Results: Benefits of CCaaS Deployments

Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first...

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