How CallTower's Solutions Address Telephony Adoption Pain Points

In today's fast-paced business environment, effective communication is the backbone of success. Yet, many organizations remain hesitant to adopt modern telephony solutions. While there were 320 million overall Microsoft Teams users in March 2024, only about 20 million of those users adopted Teams Phone with PSTN access. 

This reluctance to adopt modern telephony solutions can hinder growth and limit the potential for streamlined collaboration. With the right solutions, businesses can overcome these challenges and unlock the full potential of telephony. Here, we’ll explore the common reasons behind telephony adoption reluctance and how CallTower’s innovative solutions are designed to bridge the gap, making the transition seamless and impactful.

Telephony Adoption Reluctance

The hesitation to adopt telephony often boils down to businesses not seeing the need for it. 42% of organizations feel that there isn't a strong need to expand external calling capabilities, while 38% prefer sticking with mobile solutions for their communications needs. Another key factor preventing telephony adoption is budget. Many companies point to high implementation costs, insufficient IT staff or expertise, ongoing maintenance burden, and overall budget restrictions as reasons they haven't adopted Teams' telephony. 

While these limitations prevent some companies from expanding their telephony, others are looking for smoother pathways to expand. Many organizations say that lower costs or improved licensing models, including telephony within existing collaboration bundles, and extended telephony features like analytics or compliance tools would encourage them to adopt. 

Bridging the Gap with CallTower's Solutions

While expanding modern telephony can seem daunting, the right solutions can not only address the challenges and concerns, but also unluck significant benefits that make the transition smoother and more valuable than ever. CallTower's suite of solutions is specifically designed to tackle these common pain points head-on, turning hesitation into confident adoption.

Microsoft Teams Operator Connect & Cisco Webex Calling 

For companies worried about integrating a new system with their current IT setup, Microsoft Teams Operator Connect and Cisco Webex Calling solutions are the answer. These unified communication solutions embed voice capabilities directly into the collaboration platforms your teams already know how to use, eliminating the need for a separate, complex system. This helps reduce deployment complexity and training time needed to learn new systems. These solutions turn your existing infrastructure into a powerful, unified communication hub, addressing the demand for better integration and inclusion within existing software bundles. 

CallTower Connect 

Managing a communications platform shouldn't require a dedicated IT army. CallTower Connect is an easy-to-use, self-service portal that puts you in control. This powerful tool simplifies deployment and ongoing management, allowing you to easily add users, assign licenses, and configure features without specialized expertise. By drastically reducing the administrative burden and providing easier management tools, Connect directly counters concerns about insufficient IT staff and ongoing maintenance. 

CallTower Analytics 

Adopting new telephony systems can be a risk, but being able to show the value of your investment can provide ease of mind. CallTower Analytics provides businesses with comprehensive data on call quality, user adoption, and performance. These extended features offer deep insights, helping you optimize your system and demonstrate ROI. For businesses seeking more than just a dial tone, our analytics tools provide the tangible data needed to justify expansion and meet the demand for advanced reporting and quality of service monitoring. 

Mobile Solutions 

If your team prefers their mobile devices, it might be better to meet them where they are. Our mobile solutions, including Teams Mobile, Webex Go, and CT Text, integrate your business phone number directly with a user’s native mobile dialer. This provides a seamless, high-quality calling experience without needing a separate app. It directly satisfies the preference for mobile workstyles while maintaining professional identity and enterprise-grade control, all with a single business number. 

Global Cloud Network 

Concerns about provider availability or coverage can stop a business in its tracks, especially when operating on a global scale. CallTower’s robust global cloud network ensures you have reliable, high-quality voice services no matter where your teams are located. We provide the extensive coverage and resilient infrastructure needed to support operations worldwide, removing the barrier of unavailable providers. This global presence, combined with our comprehensive support, gives you the confidence to expand your telephony footprint without worry.

From Reluctance to Opportunity

While the hesitation to adopt telephony is understandable given the challenges, the benefits of modern, integrated communication systems far outweigh the initial concerns. CallTower's tailored solutions, from Microsoft Teams Operator Connect and Cisco Webex Calling to advanced analytics and global cloud networks, are designed to address these pain points head-on. By simplifying deployment, reducing costs, and enhancing functionality, CallTower empowers businesses to embrace telephony with confidence. The result is a more connected, efficient, and future-ready organization. It’s time to turn reluctance into opportunity and take the next step toward a more connected, efficient, and future-ready organization.