Gartner's forecast calls for total end-user spending on unified communications products and services of $39.5 billion in 2017, representing an increase of 3.4% versus 2016 and an acceleration from the 2016 growth rate of 2.6%. The five-year compound annual growth rate (CAGR) through 2020 is 3.2%.
Today, it’s not a choice of when you are going to adopt a unified communications (UC) solution, it is a question of which UC solution works best for your business. The final decision often comes down to integrations and ease of implementation.
A key UCaaS integration delivers advanced reporting and analytics that deliver real-time operational intelligence to help you make decisions faster. There is a growing need for organizations to have access call analytic that goes beyond a standard Call Detail Report.
Connect Analytics provides you with granular details, through CallTower Connect, that enable you to more productively achieve company goals. You’re able to dive into IM/Presence reporting, activity by medium and my meeting type. You are even able to build and schedule your own reports based on your business requirements.
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