Gartner's forecast calls for total end-user spending on unified communications products and services of $39.5 billion in 2017, representing an increase of 3.4% versus 2016 and an acceleration from the 2016 growth rate of 2.6%. The five-year compound annual growth rate (CAGR) through 2020 is 3.2%.
Today, it’s not a choice of when you are going to adopt a unified communications solution, it is a question of which UC solution works best for your business. The final decision often comes down to integrations and ease of implementation.
A key UCaaS integration delivers advanced reporting and analytics that deliver real-time operational intelligence to help you make decisions faster. There is a growing need for organizations to have access call analytic that goes beyond a standard Call Detail Report.
Connect Analytics provides you with granular details, through CallTower Connect, that enable you to more productively achieve company goals. You’re able to dive into IM/Presence reporting, activity by medium and my meeting type. You are even able to build and schedule your own reports based on your business requirements.
Check out our video on Connect Analytics