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5 Major Trends Coming to CCaaS in 2022
As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long...
2 min read
As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long...
2 min read
In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being...
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Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...
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Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...
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For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
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Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today, ...
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The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...
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In today's bustling, digital world, your telecom needs a technology tool that will allow you to maximize the effectiveness of the contacts between...