2 min read
Inoria Blog Team: Oct 26, 2023 10:37:34 AM
AI complements human agent capabilities – with the keyword being “complements,” as agents are equipped with an emotional and intuitive understanding...
2 min read
Inoria Blog Team: Oct 19, 2023 12:59:29 PM
Contact centers have traditionally been at the forefront of customer interactions, handling inbound and outbound communications through diverse...
3 min read
Inoria Blog Team: Oct 19, 2023 11:17:16 AM
Let’s deep dive into what it takes to transition from a contact center into a Customer Engagement Center.
3 min read
Inoria Blog Team: Sep 28, 2023 12:51:27 PM
The future of contact centers in the insurance world is taking shape right before our eyes. The current generation of customers — Millennials, with...
2 min read
Inoria Blog Team: Sep 20, 2023 1:47:33 PM
By leveraging these self-service tools effectively, you can enhance customer interactions and optimize agent productivity.
3 min read
Inoria Blog Team: Sep 20, 2023 1:27:40 PM
While change holds the promise of improved efficiency, it also presents the challenge of adaptation. The objective is to approach change management...
4 min read
Inoria Blog Team: Sep 20, 2023 12:51:40 PM
With customer expectations evolving and intense competition, the role of the contact center has also transcended beyond what was once acceptable...
2 min read
Tonya Andrea: Sep 14, 2023 9:30:00 AM
Introduction In today's fast-paced business landscape, providing exceptional customer service is a key differentiator for companies. To meet the...