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UCaaS

What is CallTower's Cisco Hosted Collaboration Solution (HCS)?

September 11, 2019

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Cisco-HCS_TileCisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an on-premises Cisco Unified Communications Manager (CUCM) based collaboration solution or aging premises communications equipment, HCS provides a clear migration path to cloud-based collaboration. As a Cisco HCS Managed Service Provider, CallTower will continue to provide excellent Cisco services. With enhanced georedundancy and ongoing CallManager implementation functionality, we are uniquely placed in the industry as a paramount Cisco provider.

Cisco HCS provides comprehensive collaboration-as-a-service. The basic capabilities and benefits of this robust offering include: 

  • Corporate Telephony: Deploy a cloud-hosted PBX for full-featured, enterprise-grade IP telephony for any size organization.
  • Unified Communications: Enjoy voice and video calling, mobility, unified messaging, presence, and chat on any device.
  • Conferencing: Engage co-workers, customers, and partners. Experience better meetings with high-definition video and screen sharing.
  • Contact Center: Create differentiated customer experiences with omnichannel customer care.

New and Enhanced Features

  • Visual Voicemail – Visually review messages on phones with supported displays, allowing users to select which messages to open
  • Busy Lamp - Combining speed dial and line presence, see which lines on your system are free
  • Cisco Unity Connection - For Auto Attendants and Voicemail
  • Unity Voicemail - Easier CallTower Connect provisioning and scheduling, plus scheduled Call Routing
  • Improved Fraud Detection - Admins can block calls to certain territories on a country-by-country basis
  • Enhanced Dial Plan Flexibility - Choose which dial-out number to use, or no number at all
  • Dial Plan Enhancements – Enables 10-digit dialing, placing a call directly from Missed Calls and Received Calls without edits
  • Custom Phone Wallpaper
  • New Cisco Jabber enhancements, including:
    • Visual Voicemail
    • Multi-Line and Share-Line Support
    • Hunt Group Support

To learn more and to see if Cisco HCS is right for your organization, schedule your demo today by clicking the Cisco logo below:

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