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Hosted PBX

Understanding Microsoft PBX Solution

December 2, 2015

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When you move your business to Microsoft Office 365 you’re providing anywhere, anytime access to the business tools your organization has already been using for years.

Productivity without BoundariesHosted PBX

Office 365 is the fastest growing commercial product in the history of Microsoft because it offers productivity without boundaries. Using the familiar Office applications you know and the power of the cloud, Office 365 lets you work virtually anywhere, anytime, across your devices. No matter how you access and use Office 365, you receive the same seamless experience and enterprise-grade security to protect your business and customers. 

Our customers maximize their Office 365 investment through CallTower's Microsoft partnership. One of our biggest differentiators is our ability to customize O365 with integrated add-ons for a complete unified communications and collaboration tool.  We help customers plan and prepare for a  seamless migration, as well as deliver Office 365 frontline support and billing which allows us to bundle services and further enhance savings.

Office 365 can be a complete phone system

Did you know that the world’s most universal software package could be made into a complete phone system for your business?  Skype for Business, a component of O365, can be turned into an Enterprise Phone System with mobility apps, voice mail options, security, storage, collaboration, conferencing plans and much more.  

PBX Replacement Options

Office 365 E5 License – Exchange, Yammer, SharePoint, OneDrive, Office Suite, Skype for Business Meeting Broadcast, PSTN Conferencing, cloudPBX Solutions, with PSTN Calling, Power BI Pro, Delve Organizational Analytics, Customer Lockbox and Advanced Threat Protection. 

Telephony options with E5:

  • Unlimited (currently 3000/minutes per tenant) PSTN Conferencing (Toll and VoIP)
  • PSTN conferencing will be available for U.S. based customers in the E5 bundle. PSTN conferencing allows people invited to a Skype for Business meeting via Office 365 to join by dialing-in using a landline or mobile phone. Traditional dial-in capability is single touch, convenient and is, in addition to current meeting options, already available on PC, smartphone and browser. The new PSTN feature allows users to join an online meeting from places with no Internet access. Additionally, PSTN conferencing with Office 365 will allow users to add others by simple dial-out.
  • Cloud PBX with PSTN Calling - US-based Office 365 customers, cloud PBX with PSTN calling provides users the ability to make and receive traditional phone calls from their Skype for Business client. Calls may be managed using hold, resume, forward and transfer features found on traditional phones.
  • International Calling:  Cap on International of 600 minutes per user pooled calling plan

SC Complete (Office 365 E3 License) – Exchange, Yammer, SharePoint, OneDrive, Office Suite, Skype for Business (Lync) for Business Meeting Broadcast, PSTN Conferencing, Cloud PBX with PSTN Calling and24/7 support.

Telephony options SC Complete (E3+ License):

  • Unlimited PSTN Conferencing (Toll and VoIP)
  • PSTN conferencing allows people invited to a Skype for Business meeting via Office 365 to join by dialing-in using a landline or mobile phone. Traditional dial-in capability is single touch, convenient and is, in addition to current meeting options, already available on PC, smartphone and browser. The PSTN feature allows users to join an online meeting from places with no Internet access. Additionally, PSTN conferencing with Office 365 will allow users to add others by simple dial-out.
  • Cloud PBX with PSTN Calling - US-based Office 365 customers, cloud PBX with PSTN calling provides users the ability to make and receive traditional phone calls from their Skype for Business client. Calls may be managed using hold, resume, forward and transfer features found on traditional phones.
  • Complete Phone System Options:  Including lobby phone, receptionist console, call recording, hunt groups and response groups, DID masking, hardware support.
  • Contact Center Options:  Contact Center options are available and fully supported.
  • International Calling:  No cap on the international calling plan.

These plans are unique and can bring organizations two types of calling plans that enhances productivity without boundaries.  You can utilize these tools everyday in the work you do.  With Office 365 and the SC Complete (E3+ license) calling plan, you can easily collaboration on documents, utilize presence in email and IM, and empower the full capabilities of the Skype for Business unified communications solution.  By leveraging the Skype for Business client with the SC Complete solution you can conference and communicate globally to large groups or hold small meetings, you can boost online meeting engagement with a face-to-face video experience and share information easily from your desk-top.  You also have complete control of the call flow from the SFB client.  If you are coming from a legacy system, you can successfully incorporate all of the features you currently have, such as lobby phone and receptionist consult, to maintain consistency and personal touch.  

Office 365 with the E5 license enables advanced analytics, Delve, U.S. calling features and also conference. You can boost online meeting engagement with video for a face-to-face experience and share information easily from your desk-top. 

Next generation technology is here! By incorporating the best Office 365 calling plan for your business you are delivering real-time communication solutions that drive productivity, boost efficiency and save money by implementing a seamless cloud solution. 

Ready to Voice enable your Office 365?  

Schedule your Skype for Business Skype Demo Today