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unified communications

Investing In A Hosted Unified Communications Solution?

December 29, 2016

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CallTower Hosted SolutionsIn today's business world, flexibility and communications can be the difference in your business being a success or a failure. Your Hosted Unified Communications strategy will be the foundation and lifeline of your business. How can you figure out if your business needs to invest in a Unified Communications strategy?

When you have the right Hosted Unified Communications strategy, all of your communication tools such as video conferencing, email, fax, voicemail, etc. will be merged. Your Unified Communications strategy is a combination of all your communication tools that will work together to create an ideal user experience. 

The right Unified Communications strategy can completely transform your business because it will give your employees the proper tools they need to be productive and effective in their work. 

All businesses are different, but there are some things you should be aware of if you want to know if your business is ready for Unified Communications. 

Are You Short-Staffed?

If your business is experiencing staff cuts in your IT department, you will see a noticeable difference in your business' ability to provide everyone with high-quality services when it comes to video conferencing, phone calls, messaging, etc.

When your business does not have the proper tools that will allow it to maintain more than one platform, using a Unified Communications strategy makes perfect sense. If you want to give your short-staffed IT department a break, you should certainly consider using a Unified Communications tool.

Your Business Has Grown

If your business has been growing rapidly, that should be good news. However, if you do not have the tools you need to accommodate your growth, things can head downhill rapidly. 

If the growth of your business means you have to move to a bigger location, you should definitely take some time to review your communications strategy. When you have the right Unified Communications resources, you will not have to worry about additional communication expenses to accommodate your business' growth.

Your Current Equipment Is Not Up-To-Date

As your business continues to grow, you may find that some of your equipment no longer suits your needs. A Unified Communications solution can give you more mobility and flexibility than your old telephone systems can.

When you choose the right provider, you will be sure to get the right solution for your business. 

Contact Center

Your business' contact center can make or break your business. Does your contact center have a high volume of calls? Do your call center agents answer all calls that come into the queue? If your contact center has limitations, you will instantly see a negative impact on your business' bottom line.

Investing in the right Unified Communications soluiton can enable your call center agents the  scalablility and flexibility your business needs to continue to grow without having to worry about contact center limitations.

If your business is going through any of the things above, you should definitely make the decision to consult with a Unified Communications vendor. If you need to expand your communications to employees who are spread across the world, you are going to need a high-quality, powerful, and flexible solution that will meet all the needs of your business.

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