2 min read
Transforming Business Communication in 2025: The AI-Driven Revolution
Transforming Business Communication in 2025: The AI-Driven RevolutionAs we step into 2025, the world of business communication is undergoing a...
In March, 2017, CallTower introduced UC Analytics, a powerful advanced Skype4B UC reporting and analytics solution that produces real-time operational intelligence to help you make decisions faster.
This September, we are proud to introduce the next generation, UC Analytics 2.0 (launch date September 22nd, 2017).
According to a 2017 InfoTrack survey for UC, approximately 75% of U.S. enterprises studied are conducting Microsoft Skype for Business trials. Think about that for a moment…that’s a big number!
Today, it’s not a choice of when you’re going to adopt a unified communications solution, it is a question of which UC solution works best for your business. Based on ease of adoption and leveraging scalable and accessible workforce technology, Microsoft is well positioned to dominate the UC industry. CallTower is a Microsoft Gold Partner. Microsoft has partners with CallTower to deliver enterprise grade voice with robust feature integrations.
UC Analytics seamlessly provides you with granular Skype for Business details through CallTower Connect. This key UCaaS integration enables you to more strategically achieve company goals. You can dive into IM/Presence reporting, activity by medium and meeting type, as well as build and schedule your own reports based on your business requirements.
UC Analytics 2.0 delivers more detailed reporting:
Ready to learn more?
2 min read
Transforming Business Communication in 2025: The AI-Driven RevolutionAs we step into 2025, the world of business communication is undergoing a...
The recent Microsoft outage on October 10, 2024, made headlines as it brought down essential services like Outlook, Microsoft Teams, and
3 min read
As the holiday season approaches, businesses often face one of their busiest times of the year. For contact centers, this can mean...