Omnichannel Cloud Communications: Meeting Customers Where They Are
Introduction
In today’s fast-paced, digital-first world, customers expect businesses to be available wherever and whenever they want to connect....
So you finally got Office 365. Or maybe you've had it for years. Either way, you know about Word and Excel. You used PowerPoint for that presentation last week, but there's a lot more to Microsoft's Office 365. Here are a few things you can do with the suite that you may not have known about.
Yammer - Yammer is your company's private social network that helps you and your teams stay on top of it all. Start conversations, collaborate on files, and organize around projects so you can go further - faster. Yammer makes it easy to quickly bring your team together so they can have conversations, collaborate on files, and more.
Sharepoint - Share, Organize, Discover, Build, and Manage Data. Connect employees across the enteprise by using SharePoint to engage people, share ideas, and reinvent the way your teams work together.
Access - Access is a database software. Many people just use spreadsheets to keep databases, and this method usually works, but it's really not what spreadsheets were designed for. On the other hand, Microsoft Access comes with a long list of features designed especially for creating and taking care of databases and records.
Voice Enablement - Add Enterprise Voice to Office 365 on a privately hosted platform with full PBX replacement features and Contact Center bolt-on's. Cloud PBX features include IVR, Response Groups, Hunt Groups, Call Recording, and integration with Salesforce.com.
OneNote - OneNote is a program that isn't like any other. The basic purpose is to create and keep track of notes, but there's so much more. First of all, the notes can be either typed or handwritten. They can also be screen shots, drawings, or audio. But the best part is that you can share all of this information with coworkers or anyone else in a helpful collaborative setting.
Publisher - Microsoft Publisher is a great software that is similar to Word, but is intended for layout design. It's a great way for someone without much design experience who works for a company that doesn't maintain professionals for design to simply and effectively produce materials such as flyers and business cards.
Office 365 is one of those things that's been right in front of you for years, yet still holds a world of surprises. If you'd like to learn more about what Microsoft Office 365 can do for your company, schedule your consultation today.
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