3 min read
Inoria Blog Team: Sep 25, 2024 2:02:33 PM
But what do your customers really want? They want real-time interactions that feel like they’ve been designed specifically for them. Personalizing these experiences, like using a customer’s name or referencing past interactions, helps...
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3 min read
Inoria Blog Team: Sep 25, 2024 1:05:59 PM
Resolving a customer query is obviously important, but equally important is how the interaction made the customer feel and whether it...
2 min read
Inoria Blog Team: Sep 3, 2024 8:22:40 AM
INO AI portfolio enhanced by leading contact center AI platform provider
2 min read
Inoria Blog Team: Aug 28, 2024 2:24:15 PM
However, adopting AI can be challenging as it needs to be reliable and can be expensive to set up. It must also provide accurate responses, and...
2 min read
Inoria Blog Team: Aug 27, 2024 10:30:54 AM
Conversational and generative AI technologies to extend INO AI portfolio
4 min read
Inoria Blog Team: Jul 11, 2024 9:26:09 AM
These are valid concerns that not only impact agents but just about all workforces. Fret not, dear agents, for AI is not here to replace you;...
5 min read
Inoria Blog Team: Jul 10, 2024 12:46:49 PM
Both technologies when working in unison to achieve similar (and distinct) goals can meet the heightened expectations of consumers who demand...
5 min read
Inoria Blog Team: Jul 10, 2024 11:19:14 AM
However, it’s just the beginning of your omnichannel journey. Have you: Leveraged all the critical features and tools available within your...
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