3 min read
Inoria Blog Team: Apr 24, 2024 12:57:20 PM
Failure to adapt to these changing expectations can result in customer churn as dissatisfied clients seek out companies that can meet their needs. Digital transformation impacts everything and everyone. Ask yourself, Can you instantly flip...
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3 min read
Inoria Blog Team: Apr 24, 2024 12:57:04 PM
Positive CX not only leads to satisfied customers but also fosters loyalty, advocacy, and repeat business, ultimately driving revenue growth...
2 min read
Inoria Blog Team: Apr 24, 2024 12:56:31 PM
At Inoria, we believe in empowering contact centers to operate at their best by providing tailored solutions designed to meet their specific...
1 min read
Inoria Blog Team: Mar 22, 2024 3:42:32 PM
We are thrilled to announce that Inoria has been awarded the North America Canada Partner for 2023 by Genesys!
3 min read
Inoria Blog Team: Mar 22, 2024 9:59:14 AM
According to Zendesk, over half of consumers are inclined to switch to a competitor following just one negative experience. A whopping 73% of...
3 min read
Inoria Blog Team: Feb 26, 2024 1:46:02 PM
Personalized communication channels, leveraging technology, and fostering a collaborative work culture are key elements to attract and retain...
2 min read
Inoria Blog Team: Feb 19, 2024 8:21:14 PM
As we approach 100 years in the lifecycle of the IVR, let’s explore the evolution of IVR systems over the decades. These automated phone...
2 min read
Inoria Blog Team: Jan 24, 2024 11:25:22 AM
Contact centers are recalibrating their strategies to not just meet but exceed customer expectations. A break from our usual blog format,...
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