While more businesses than ever are choosing to make the switch to a hosted IP Voice phone solution, there are still a variety of myths out there surrounding these systems that hold many business owners back from making the switch. However, more often than not, there is no basis in these myths. If you are still holding back switching your business to a unified communications and collaboration solution due to a fear that it will not be able to keep up with traditional systems, you may be surprised by how inaccurate your fears have been. To help you get a better idea of what hosted voice is really like, here is a quick overview of some of the biggest myths and misunderstandings surrounding these business communication solutions.
Myth #1: IP Voice Doesn't Save That Much Money
Fact: One of the most common misconceptions regarding hosted IP Voice is it does not save money, and that startup costs make the switch not worthwhile. While it is true that there will be certain costs involved in switching to hosted solution at the onset, your company can save a a great deal of money in the long-run. Many packages include unlimited local and long-distance calling, as well as international at fixed rates much lower than landline or mobile phone services. In fact, you can save your business 45-60% when compared to traditional landline and conferencing costs. You can easily earn back the money you invested, and start saving substantially on your voice and conferencing bill, in a matter of months.
Myth #2: IP Voice Reduces Call Quality and Reliability
Fact: It is understandable why business owners would be worried about call quality and reliability when ditching their landline. The fact is that even in a digital age many companies do a lot of business by telephone. However, there is almost no basis in the myth that hosted IP Voice phone solutions have reduced audio quality compared to landline and that these phone systems frequently drop calls. Since IP Voice phone solutions rely on a high-speed internet connection to place and receive phone calls, your call quality and reliability will depend on the quality of your internet connection. A hosted voice provider can help you determine the quality of your internet with a simple VoIP test and if needed, deliver viable cost effective solutions to increase bandwidth and improve the connection.
Myth #3: IP Voice Doesn't Offer the Same Features
Fact: Having access to phone features such as call waiting, call forwarding, caller ID, conference calling, and voicemail is critical for most businesses. However, what many people do not realize is that IP Voice phone solutions not only offer all of these classic landline calling features, but they also offer a variety of unique features that are not available on landline phones. For instance, unified communications gives you access to modern business tools such as video conferencing, web collaboration tools, and integration with email and instant messaging, contact center, CRM integration, and much more. Many solutions even offer voicemail to text transcription that will send a text copy of your voicemails to your email address, making it easier to go over and respond to your messages.
Overall, many business owners that have made the switch to IP Voice have found that there are more benefits in IP Voice than landline systems.
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