The Contact Center Reset: Designing CX in an AI-First World
The New Era of Customer Experience
As the customer experience (CX) landscape has undergone significant changes, today’s customers expect quick...
1 min read
CallTower Blog Team
:
May 23, 2016 11:14:47 PM
If you haven’t heard, CT Cloud is one of the world’s leading softswitch providers, powering the transition of communication networks into a Cloud-based, software-centric, all-IP future. We have deployed our CT Cloud in a locally and geographically redundant manner in our Chicago and St. Louis operations centers. so you know the service will be there when you need it.
Metaswitch also gives your customers access to great new features for hosted SIP services (CT Cloud SIP) and PBX (CT Cloud Voice), like:
To talk about voice services powered by CT Cloud!
As the customer experience (CX) landscape has undergone significant changes, today’s customers expect quick...
Best practices for enterprises managing diverse geographies and regulations
On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...