How Professional Contact Centers Safeguard Your Business
Introduction: The DIY Illusion
On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...
Most people understand the importance of data security, but many don’t appreciate the critical role they play in protecting vital information.
These five steps will go a long way.
Limit data access only to the employees who need it, by segmenting servers and requiring appropriate credentials.
On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...
It used to be that the biggest hurdle for global teams was time zones. Now? It’s language. In...
The average customer experience project takes 18 months to...