Unified Communications and Collaboration

Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Posted by Five9 Blog Team on Sep 12, 2017 2:32:00 PM

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.

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Topics: Ucaas, UC Integrations, Cloud Contact Center, Virtual Contact Center, ccaas

4 Contact Center Pain Points & How to Fix Them

Posted by Five9 Blog Team on Jul 4, 2017 2:32:00 PM

Originally published by Five9:
Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and operational strategy.  

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Topics: Cloud Contact Center, Virtual Contact Center, trending technology, call center, problems, pain points

Blended Cloud Contact Center

Posted by CallTower Blog Team on Apr 6, 2017 2:32:00 PM

Triple your Productivity while Improving Customer Satisfaction

Get all the benefits of feature-rich, on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

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Topics: Contact Center, Five9, Cloud Contact Center, Virtual Contact Center