How can SD-WAN improve the UCaaS customer experience and boost value to partners?... Let’s find out
According to Wainhouse Research, 40-75% of audio calls in enterprise are conferencing calls… and it’s growing!
75% of users communicate at work, with 3 or more devices, and 75% of IT decision makers have multiple PBX vendors in production...while 33% have 2 or more UC platforms.
The software-as-a-service market size is poised to expand! The growth is due to organizations of all sizes becoming comfortable with cloud software to add to, or at the expense of, on-premise solutions.
Gartner sees SaaS growing 20.3% in 2016 to $37.7 billion.
The SaaS market is poised to surpass $112.8 billion by 2019, according to IDC research.
And the overall market will reach $164.29 billion by 2022, according to Transparency Market Research.
With the real-time nature of VoIP, video conferencing and cloud applications, it has become even more critical for organization’s network structure to deliver low and consistent latencies.
Currently, MPLS and Public Internet have been the "go-to solutions" for enterprises and remote users to stabilize their communications. But… these solutions come with their own set of challenges...
For example, MPLS struggles with extremely long deployment timelines ...ranging from 60 to 120 days!
This can impede on the business’ expansion initiatives. In addition, MPLS offers limited connection to cloud applications, requires high IT expertise, AND...it is very expensive to implement and maintain.
With the public Internet, remote users can expect
- Unreliable latency
- Congestion-based packet loss
- Results are a subpar collaborative experience
So how does SD-WAN compare to traditional solutions AND what are its benefits?
To begin, let’s start off with - What is SD-WAN?
Software-Defined Wide Area Network is a technology used to connect enterprise networks over large geographic distances. The solution provides local and global businesses with enterprise-grade, reliable performance for real-time applications like voice and video. It is also cloud-agnostic, enabling improved performance even when voice applications are hosted in any cloud environment.
Here are some of the benefits you and your customers will experience with an SD-WAN deployment:
SD-WAN can be deployed within a week! What does this mean for you?
Faster Implementation = Faster Customer Billing = Faster Commissions
Your customers can expect 40% lower network capital and resource costs + 95% bandwidth savings with data de-duplication and compression.
Lower Costs + More Bandwidth = Happy customer = More business
SD-WAN is also cloud-agnostic, enabling improved performance even when voice applications are hosted in any cloud environment. With this, you can offer more solution options to your customers, along with global connectivity!
More Cloud Options + Global Connectivity = Win Win
So, if you want to provide a better solution for your customers that decreases capital expenses, implements quickly and offers more solutions, SD-WAN is the way to go.
It is important that Agents, VARs and other partners consider several key items that will potentially impact the quality of service and support they are recommending to their clients.
The type of SD-WAN deployment model you recommend is critical when evaluating solutions. There are pro’s and con’s to each deployment model and the key is to ensure the features meet the client’s requirements.
Appliance only is ideal for customers that are still hosting many of their applications in their private data centers.
Appliance + Cloud Gateway + Backbone is ideal for customers with applications that are latency and jitter sensitive, and spread across the globe.
The partnership between the SD-WAN provider and the UCaaS provider canmake or break a clients deployment. Successful proof of concepts for pre-sales and moving into successful production deployments require support, technical resources, and a fully aligned team for SD-WAN and UCaaS services.
Now that’s the power of UCaaS + SD-WAN
Ready to learn more? Check out your UCaaS + SD-WAN guide today!