Intersection of Contact Centers and AI: A Win for Customers and Agents
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
Most people understand the importance of data security, but many don’t appreciate the critical role they play in protecting vital information.
These five steps will go a long way.
Limit data access only to the employees who need it, by segmenting servers and requiring appropriate credentials.
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
Choosing the right contact center solution can feel like a monumental task. The platform you select is like the central nervous system of your...
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In the rapidly changing world of modern business, having the right Unified Communications as a Service (UCaaS) and cloud-calling services can make...