Why Training Determines UCaaS/CCaaS ROI (and What It Costs When You Skip It)
In our technology space, "training" and "adoption" are more than just popular buzzwords for technology implementation. Training is the bridge that...
Even though organizations across the world are slowly limping back to a sense of normalcy, one thing that is not going to change any time soon is the dependence on unified communication and video conferencing. Online meetings, classes and calls are here to stay and Microsoft has announced new features for Teams "that make virtual interations more natural, more engaging, and ultimately, more human."All these features are expected to be rolled out later this year. Other big video conferencing players have been updating their apps routinely with new sets of features as well.
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In our technology space, "training" and "adoption" are more than just popular buzzwords for technology implementation. Training is the bridge that...
Having the right contact center solution can make all the difference, yet many organizations struggle to fit their unique processes into rigid,...
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...