1 min read

Connect for UC Analytics

Featured Image

Gartner's forecast calls for total end-user spending on unified communications products and services of $39.5 billion in 2017, representing an increase of 3.4% versus 2016 and an acceleration from the 2016 growth rate of 2.6%. The five-year compound annual growth rate (CAGR) through 2020 is 3.2%.

Today, it’s not a choice of when you are going to adopt a unified communications (UC) solution, it is a question of which UC solution works best for your business. The final decision often comes down to integrations and ease of implementation.

A key UCaaS integration delivers advanced reporting and analytics that deliver real-time operational intelligence to help you make decisions faster. There is a growing need for organizations to have access call analytic that goes beyond a standard Call Detail Report.  

Connect Analytics provides you with granular details, through CallTower Connect, that enable you to more productively achieve company goals. You’re able to dive into IM/Presence reporting, activity by medium and my meeting type. You are even able to build and schedule your own reports based on your business requirements.

Ready to learn more?

Voice, Video, and AI: The Rise of Truly Borderless Collaboration 🌍💬

Breaking Down Borders in the Modern Workplace 🌎

It used to be that the biggest hurdle for global teams was time zones. Now? It’s language. In...

Read More

Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects

Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects

The average customer experience project takes 18 months to...

Read More

From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner

From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner

The days of one-off consulting engagements and project-based...

Read More