The Contact Center Reset: Designing CX in an AI-First World
The New Era of Customer Experience
As the customer experience (CX) landscape has undergone significant changes, today’s customers expect quick...
CallTower is proud to unveil a new feature functionality set within CallTower Connect for our Cisco customers. CallTower Connect simplifies the setup and management of CallTower solutions facilitated within one easy-to-use web or mobile application.
Now you can easily create Cisco Auto Attendants from within CallTower Connect.
Auto attendant (AA) is a telephony application within our Cisco Unified Communications offering that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator.
An AA may also be called a virtual receptionist. An auto attendant can route calls to landline phones, mobile phones, VoIP devices, extensions and recordings, as well as another auto attendant.
CISCO AUTO ATTENDANT BENEFITS:
Check out our quick training video for more information
Ready to learn more?
As the customer experience (CX) landscape has undergone significant changes, today’s customers expect quick...
Best practices for enterprises managing diverse geographies and regulations
On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...