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3 Ways Unified Communications can Enhance Remote Work

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info.calltower.comhubfswoman-having-a-video-call-4031818-2Do you remember a time when nearly everyone considered remote work to be a wanted perk? Well, times have certainly changed, haven't they? According to a report by FlexJobs, when asked if remote work has become the new normal, over 74 percent of survey respondents answered yes. 

When many job seekers are searching for employment, one of the things they seek is the opportunity to work remotely. Remote work has grown substantially over the past 10 years. Today, over 4 million people are working remotely at least half the week. The numbers have certainly increased now due to the pandemic-induced move to allow employees to work from the comfort of their own home.

As a result of the growing trend of remote working, more businesses are looking for strategies and systems that will allow all employees to remain connected to each other. Businesses now have an obvious need for Unified Communications (UC) solutions now more than ever before. Communications and collaboration tools are essential components for remote workers, and businesses should make an investment in the implementation of UC and collaborative tools. 

How Can UC Support Remote Work?

Unified Communications platforms have become the biggest solutions workplaces use to enable remote working. One of the main components of UC is its ability to integrate every communication channel that a company has. Every communication channel that is used in a workplace no longer has to be separate because a UC platform will include all of them.

Unifying voice, video, and email platforms has numerous benefits. When all communication channels are combined, there will be substantial cost changes. The key areas where Unified Communications support remote work are listed below:

Improved Communication

Many remote workers will handle several email accounts and social media accounts, as well as answering and making multiple calls. If a remote worker is using multiple channels on a daily basis to communicate, a worker can spend a significant amount of their time going from one platform to the other.

With a UC platform, remote workers can find one account or application in the integrated UC platform. When remote workers do not have to spend several minutes bouncing from one communication channel to another, workers will save time and energy. As a result, remote workers will be more efficient and productive.


Since newer UC platforms are cloud-based, remote workers will be able to access features regardless of where they are. Remote workers will be able to access accounts and communicate with other remote workers and customers.

Call center agents can work from home without compromising any security standards because remote workers will have access to all the channels and data they need. Unified Communications also makes remote work flexible and efficient. As a result, businesses will not have to make a trade-off just to give everyone the flexibility everyone needs.

UC platforms have been created with flexibility in mind. What UC platforms offer is a way to empower and engage remote workers to effectively interact and collaborate with colleagues regardless of where they are located.


With a comprehensive unified communications platform, remote workers in any workplace will have all the tools they need to remain efficient and effective, as well as remaining connected to colleagues without negatively impacting productivity. The best UC solutions will help remote workers collaborate and communicate as if they were all in the same office. 

Unified Communications also tackles some of the challenges of remote working, such as employee disengagement. With the right UC platforms, your remote workers will remain motivated, which will likely lead to increased engagement. 



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