Controlling the Uncontrollable: 3 Ways to Prevent Internet Outages

Internet downtime is causing significant damage to organizations across the country, impacting employee productivity, client communications and other critical functions. An organization's communication network affects every critical workflow of a business - from email, video conferencing and VoIP telephone communciations to cloud platforms and database access. Even a small service interruption can disrupt a company’s entire operations.

As a result, any amount of internet downtime comes with significant financial losses. Gartner Research estimates that American businesses typically lose over $5000 for every minute depending on their industry or their risk tolerance. This averages to well over $300K an hour - a loss that most companies can't afford. These types of outages don’t have to impact your organization. Here are a few things you can do to protect your network:

1. Backup Connections

Relying on separate broadband Internet connections from two different ISPs (Internet Service Providers) is a popular solution to the possibility of losing your connectivity and access to applications critical to your company’s mission. Alternate connections can ensure uninterrupted productivity when your primary circuit is out of service. But while backup links do ensure business continuity in times of trouble, they remain unused most of the time, making many organizations reluctant to invest in one.

2. CT Cloud Boost

CT Cloud Boost technology enables multiple internet connections to function as one unified system, enabling you to make the most out of your primary and backup connections both during an outage and when service is steady. The software monitors and adapts to real-time changes in network conditions to reroute your traffic to your organization’s strongest, most reliable connection at any given moment, and draws together bandwidth to provide you with exceptional speed and reliability during periods with no service interruptions. CT Cloud Boost's seamless failover capabilities prevent disruptions in application sessions, including sensitive workflows like phone calls. In addition, its built-in application awareness capabilities allow you to tune your network, always prioritizing the most critical traffic for your business, whether that’s your phone system, call center, a cloud database, or other applications.

3. Mobile-Ready Voice Solutions

If client calls and reliable communications are the lifeblood of your business, the shortest internet outage can have a massive impact on your phone system, along with your productivity, client relations and revenue. Choosing a mobile-ready voice solution can ensure business continuity even when desk phones are out of service. A mobile application gives your employees access to the same phone extension and features on their desk phones, ensuring uninterrupted telephone service during an outage. When internet service is stable, such mobile applications can empower your employees to work from the office, from home or on-the-go.

Putting these backup methods in place ahead of time will keep you connected the next time your ISP experiences a major outage. CallTower has tools to keep your network safe, secure and streamlined. If you'd like to learn more, please schedule a consultation for our CT Cloud Boost solution: