Unified Communications and Collaboration

5 Criteria for Unified Communications Technical Preparedness

Posted by Kade Herbert on Oct 2, 2017 8:55:00 AM

Successful deployment of a Unified Communications (UC) solution depends on careful evaluation of your technical preparedness. There are several questions that need to be addressed:

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Topics: Ucaas, unified communications, UC, trending technology

Consider These 5 Tips when Improving Communication with Headsets

Posted by Kade Herbert on Aug 24, 2017 1:30:00 PM

No matter how many calls or online conferencing you make in a day, a headset makes life in the office dramatically easier. A handheld phone may be familiar and functional, but it can't compare with the hands-free advantages of a headset.

But how does one decide which model to pick? 

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Topics: Skype for Business, telephony, Skype4B video collaboration, trending technology, skype4b headsets, UCaaS Headsets

4 Contact Center Pain Points & How to Fix Them

Posted by Five9 Blog Team on Jul 4, 2017 2:32:00 PM

Originally published by Five9:
Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and operational strategy.  

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Topics: Cloud Contact Center, Virtual Contact Center, trending technology, call center, problems, pain points

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