5 Signs It’s Time to Upgrade Your Contact Center Technology
Is Your Contact Center Holding You Back?
In today’s fast-paced, customer-driven world, businesses rely heavily on contact center technology to...
Microsoft Teams isn't just a hub for teamwork, it's a platform for all forms of effective business communication. If you're not already familiar with it, Teams is based in Microsoft's Office 365 cloud platform. This makes it a one-stop shop for Instant Chat, Team collaboration, audio and video meetings and document sharing and it is gradually replacing solutions like Skype for Business, Slack or Zoom.
But Teams has evolved into a fully-fledged, global phone system as well, which can effectively replace your traditional phone system. Teams, when combined with networks and solutions from a Direct Routing Partner like CallTower, is also highly competitive in functionality and cost when compared to other modern Cloud based phone systems.
If you're using Office 365 the chances are your organization already has Teams, and some if not all users will be making use of it's collaboration and chat features. If so, you are already halfway to having Teams as a phone system, and need only to add on the appropriate license extension and calling plan from a qualifying partner.
There are a number of reasons why Microsoft Teams should replace a legacy PBX system:
Not convinced? For a free consultation of how your company can migrate to Microsoft Teams Direct Routing from CallTower, please click below to begin the process:
In today’s fast-paced, customer-driven world, businesses rely heavily on contact center technology to...
Global communication is the backbone of today’s thriving enterprises. CallTower’s Global Network is designed to deliver unmatched connectivity by...
In an era where customer expectations are higher than ever, businesses are seeking...