5 Signs It’s Time to Upgrade Your Contact Center Technology
Is Your Contact Center Holding You Back?
In today’s fast-paced, customer-driven world, businesses rely heavily on contact center technology to...
2 min read
Kade Herbert
:
Sep 12, 2019 9:33:00 AM
With Skype for Business (SfB) you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. The Server 2019 Edition release enables customers that are not yet ready for the cloud to continue using Skype for Business in a on-premises environment while making it easy to take advantage of key cloud experiences.
The key feature of Skype for Business Server 2019 is billed as functionality to help simplify the migration process for organizations transitioning users from SfB to Microsoft Teams. Microsoft is updating the Move-CsUser cmdlet to allow for a full user move to Teams.
In the list of major upgrades for Skype for Business Server 2019 Edition, there are two major components and several small-but-important additions as well. Here's a quick overview:
Exchange UM remains available in Skype for Business Server 2019 when you integrate Skype for Business 2019 with Exchange 2013 or Exchange 2016. Due to changes in support in Exchange 2019, Exchange UM integration is being de-emphasized in favor of Cloud Voicemail and Cloud Auto Attendant features.
Cloud Voicemail enables all your Skype for Business 2019 users—whether they are homed on premises or online—to have access to the same voicemail service in the Microsoft Cloud. Cloud Voicemail provides the following benefits for both your on-premises and online users:
Call Data Connector greatly simplifies call monitoring in a hybrid environment because you no longer need to use different sets of on-premises and online tools to monitor all of your users call quality. Whether your users are homed on premises or online, you can choose to view call quality for your entire organization online.
With Call Data Connector, you can perform the following tasks by using a single toolset:
To learn more and to see if Skype for Business 2019 is right for your organization, schedule your consultation today:
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