Omnichannel Cloud Communications: Meeting Customers Where They Are
Introduction
In today’s fast-paced, digital-first world, customers expect businesses to be available wherever and whenever they want to connect....
There is a transformational shift around Enterprise Voice Solutions as organizations move from traditional PBX to unified communications. This is happening as many businesses are choosing to move their existing on premise IT and communications infrastructure to the cloud.
Skype4B video collaboration is at the forefront of this UC shift, gaining leverage in the marketplace with vendors delivering enhanced video quality at lower cost, an overall better collaboration experience, and as a practical substitute for face to face meetings. This technology continues to have increasing adoption numbers with improved workspace provisions for room based requirements, huddle space, desktop essentials and mobility.
A true unified communications and collaboration solution accommodates business with globalization, saves travel costs and empowers a dispersed or mobile workforce with functionality that drives productivity.
Driven by today’s dynamic workforce needs, video is a key component to driving impactful UC and collaboration solutions.The wide-reaching benefits of video have evolved into simpler, higher quality solutions. With the continuous evolution and benefits of cloud based video, IT infrastructure and security concerns are virtually a thing of the past. Boosting collaboration and productivity with minimal total cost of ownership, video conferencing in the cloud is quickly emerging as the preferred communications medium for business.
The way we communicate is changing. With unified communications (UC), we can communicate with instant messaging, voice, and video on any number of devices—phones, PCs, tablets and clients on end-user personal smartphones. Microsoft is a leader in UC; with 100 million users, worldwide, Skype for Business is a communications and collaboration platform that brings together the familiar look and feel of Skype with the security, compliance, and control that business has come to expect.
With Office 365, it’s never been easier to try out and ultimately move voice and video communications and collaboration to the cloud. With Polycom’s wide array of phones and video solutions for desktops, conference rooms and huddle spaces, the end-to-end user experience is familiar and easy to use.
Many companies are faced with the issue of equipment that either isn’t adaptable or expandable to system upgrades and new products, or has simply become obsolete. Cloud and hosted solutions can potentially reduce support costs and replace on-premises solutions which are typically more expensive to own and maintain. Skype for Business at the core of the video solution is an attractive option because it supports enterprise features, has a relative low cost compared to traditional premise based hardware, and replicates the user experience on the desktop client in the conference room setting while enabling seamless communication between the two.
Ready to learn more? Download our Skype for Business Guide to Impactful Video Collaboration today!
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