Intersection of Contact Centers and AI: A Win for Customers and Agents
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
Microsoft Teams is a powerful collaboration platform for businesses and organizations that helps teams stay connected, collaborate, and get work done more efficiently. It offers a range of features and tools to help teams stay organized, communicate effectively, and manage projects.
The platform offers a variety of features and tools to help teams stay connected with functionality such as chat and video conferencing, file sharing, and task and project management. Also integrating with other Microsoft products, such as Office 365, Outlook, and SharePoint.
The all-new Microsoft Teams Premium is a Teams add-on license that builds on the current Teams experience, with additional features that help make Teams meetings even more personalized, intelligent, and protected. Teams Premium allows organizations with Microsoft 365 subscriptions to enhance their Teams experiences with premium capabilities including Virtual Appointments and Enhanced Webinar features. We’ll explore some of the key features of the all-new Microsoft Teams Premium.
Microsoft previously announced that organizations could try a 30-day free trial of Teams Premium. As part of this free trial, Microsoft gives organizations 25 licenses to assign to users. Microsoft noted that it anticipated Teams Premium to launch in February and expects Teams Premium to cost $10 per profile monthly. Connect with Calltower to learn more about how you can get the best out of Microsoft Teams Premium.
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
Choosing the right contact center solution can feel like a monumental task. The platform you select is like the central nervous system of your...
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In the rapidly changing world of modern business, having the right Unified Communications as a Service (UCaaS) and cloud-calling services can make...