Kade Herbert
Consider these factors to narrow down the features you need in your headset solution:
1: Device Compatibility
First Question: What type of device is the headset going to connect to? Avoid a major headache by first identifying if users will be connecting headsets to a desk phone, softphone, mobile, or tablet. This will eliminate setup struggles, avoid having to return headset equipment and will allow users to start making more efficient calls immediately. Before committing to a particular headset, it is imperative to verify compatibility. Be sure to check with a CallTower representative to be provided with comments on compatibility. You’ll also be provided with what firmware to use, as well as connector suggestions.
2: Type of User
Employees will need a headset that is compatible with their job and phone usage. Desk employees, those who spend more than 80% of the day at a desk, may have different needs than "roamers". These employees spend less than 80% of the day at a desk. They’ll be on their feet enough to need a headset that is compatible with frequent moving, probably wireless. This includes making sure the headset is comfortable to use when walking and has the proper wireless range. For those with heavy phone usage – whether at their desk or walking around the office – it is important to identify a solution with long talk time. Most office headsets have more than enough talk time for a full work day – without a recharge (8-12 hours of talk time). Finally, consider the remote employee. This employee is rarely in the office and may not even have a physical desk. Their headset needs to fit their extremely mobile (and possibly “deskless”) job.
3: Monaural or Binaural
What is the difference between these fancy words? Well, monaural headsets consist of a single earpiece. These are ideal for offices where you need to talk on the phone, but also listen to your surroundings. Users will essentially have the same experience they would when using a traditional handset; however, now they will be blissfully hands-free. Binaural headsets consist of two earpieces. When using a binaural headset, all of the user’s attention will be focused on the call. Double ear pads will block out unwanted background noise, limiting any distractions.
4: Office Noise Level
Choosing the right headset is greatly dependent on determining the noise level in your office environment. This is especially true for any user that is in an open office environment, such as a call center. For offices with high levels of background noise, opt for a solution with efficient and effective noise cancellation. Also, provide these employees with binaural headsets that are lightweight and comfortable. For ultra-noisy offices or offices where desks are close to one another (open concept offices or cube farms), it may be hard for listeners on the other end to hear employees. Find an option that solves this issue with an ultra noise-canceling microphone and/or voice clarity feature.
5: Skype for Business
For Skype for Business users, make sure their headset is compatible. Most PC or Mac compatible headsets will work with Skype, although you may have problems with older models. Make sure you have the latest drivers for your headset or webcam installed from the manufacturer's website.
Next Steps…
By taking these important factors into consideration, it will be easy for you to decide what headset solutions you are searching for. Now it is time to connect with CallTower to determine your needs today:
