Cloud technology has been around for years but adoption rates are spiking as the business technology climate shifts around the fallout of the COVID-19 pandemic. An increasing number of businesses are turning to cloud communications – specifically unified communications as a service (UCaaS) to enable mobile and remote workforces.
If you’re still communicating via a legacy phone system, you should be wondering when you’ll be moving on and transitioning to cloud-based UCaaS. Here are four reasons why 2021 is the year to say goodbye to your legacy systems and move to a UCaaS solution:
1. Mobile and Remote Workforce
The events of 2020 have made it abundantly clear that employees need to have every mobile work and remote work option available for use. With a legacy system, employees may able to use their mobile devices to work outside the office, but they don’t necessarily have access to the full functionality of your on-site system. UCaaS solutions like Microsoft Teams or Cisco Webex allow your remote workers to leverage the same conferencing and collaboration features their counterparts in the office can use – giving your business broader reach and increasing remote employee satisfaction.
2. Phone and Operation Integration
Customer experience is a critical component of a modern business and customers are growing more sophisticated in their needs. in 2021, customers simply expect a better experience than what can be provided through a legacy phone system. UCaaS solutions allow integration so that a customer service representative can provide service through phone, email, or live chat. For example, the rep can access a pop-up window detailing all previous interactions across all those communication methods so he/she can provide more efficient and effective service.
3. Hardware Reduction
A legacy phone system means legacy hardware, which doesn’t last forever. Don’t allow yourself to get to the point where you have multiple broken handsets and have to decide if you need to pay to fix or replace them. With UCaaS solutions, your provider handles issues not only related to your service, but to any physical equipment included in your phone system as well.
4. Lower Operational Costs
The costs of a traditional PBX system go beyond physical hardware. In addition to the up-front investment you need to make in infrastructure, invoices for your legacy system can be unpredictable and highly variable based on usage. When you migrate to a cloud-based UCaaS solution, you get a predictable monthly bill that helps you plan your budget better and save money.
When you’re ready to unload your outdated legacy phone system, CallTower is here to help you transition to the UCaaS solution your business needs. Our UCaaS solution is natively integrated, our network is optimized for voice, and all our solutions come with 24/7/365 US-based support. For a free consultation of how your company can migrate to Microsoft Teams Direct Routing from CallTower, please click the logo below to begin the process: