Intersection of Contact Centers and AI: A Win for Customers and Agents
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
1 min read
CallTower Blog Team
:
Jan 15, 2016 5:40:19 PM
While most people are aware that VOIP (Voice over Internet Protocol) are different from conventional phone systems because they use broadband internet to make and receive calls, not many know all the benefits that they provide for businesses of all sizes.
Lower Costs Leads to Money Savings
VoIPs are a cost-effective option for any enterprise. Making the move to this type of integrated phone system will cut communication costs and even help identify problematic issues, such as unauthorized calls made by employees during company business hours.
Expands with your Business
Choosing a VoIP allows for easy expanding of the system as the business grows. Businesses can start with a small system that perfectly fits their specific needs without going over budget. Once the business moves out of the start-up phase and begins to expand, an upgrade to a larger system to accommodate the growth can be done.
Improved Productivity
Voice over Internet Protocol can improve productivity by giving the employees the ability to multi-task with little interruption. With a VoIP, the user can have virtual meetings and attach documents, something that traditional phone systems just cannot do.
More Flexibility
With a VoIP system, businesses still have the ability to use traditional phones with the help of an adapter or converter, which converts signals from analog phones into digital data sent over the internet. Furthermore, businesses can receive phone calls from their VoIP number at any location with high-speed internet connection.
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