Outsmarting Outages with CallTower Solutions
Introduction
The recent Microsoft outage on October 10, 2024, made headlines as it brought down essential services like Outlook, Microsoft Teams, and
2 min read
CallTower Blog Team : Apr 2, 2014 3:43:03 PM
I’d guess that every organization has or will look at using the Cloud for communication. So I’d like to outline some of the reasons they should – and shouldn’t – move to the Cloud.
Let’s take the example of a phone system. (We’re using the “Software as a Service [SaaS]” model of Cloud computing as an example.) The “old” approach was to buy a PBX or key system, install it in the office, hook up some phone lines, and put phone handsets on the desks.
The Cloud approach puts the functions of the PBX or key system – call control, voicemail, etc. – on a server in a data center. Incoming calls are directed to the Cloud phone service and sent over an IP network. Outgoing calls are controlled by the Cloud phone service. Users still need handsets, but all of the work of managing and maintaining the system is done remotely, by the organization but most often, by a service provider.
What’s motivating the move to the Cloud? Here are a few of the reasons:
The above are powerful reasons to move to the Cloud. Why wouldn’t every organization do so?
As the foregoing suggests, whether to move to the Cloud or not depends on both economics and an organization’s particular circumstances.
The recent Microsoft outage on October 10, 2024, made headlines as it brought down essential services like Outlook, Microsoft Teams, and
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