Omnichannel Cloud Communications: Meeting Customers Where They Are
Introduction
In today’s fast-paced, digital-first world, customers expect businesses to be available wherever and whenever they want to connect....
2 min read
CallTower Blog Team : May 28, 2020 9:15:00 AM
Each passing year sees companies moving away from the traditional idea of how business has to be conducted as the latest advancements in technology make it easier than ever for work and meetings to be conducted online. However, in order for online or remote work to be successful, it is important that you have the right tools at your disposal. While Microsoft Teams has been promoted as an all-in-one collaboration solution for businesses, those unfamiliar with the benefits it provides may be wondering how beneficial it really is, and what kind of ROI they can expect from Microsoft Teams.
In a recent study conducted by Forrester Consulting titled "Total Economic Impact of Microsoft Teams", Forrester determined that Microsoft Teams adoption provides an astonishing return on investment of as high as 832%. Yet, you may find yourself wondering how this is possible. By streamlining procedures and making the collaborative process easier than ever before, Teams can help businesses to cut costs and boost productivity. Here is a look at just a few of the ways Microsoft Teams helps to boost collaboration and productivity and deliver ROI.
Microsoft Teams is specifically designed to simplify group work with easy-to-use tools that enable group chat, video conferencing, and group collaborations. The goal of Teams is to make it as easy as possible for your employees to work faster and smarter, which is why it employs a simple, easy to use interface that helps boost productivity. Where Teams truly shines is by simplifying the process of working and collaborating online by bringing the functionality of multiple apps into one location.
Previously, a big challenge for employees was app overload, as they would find themselves struggling to find the right program or constantly moving back and forth between apps that they needed, making it difficult to get any real work done. With teams bringing multiple services into a central hub, this helps to not only make it easier for employees to stay focused as it is easier to find the services they need, but this can also help boost productivity. Time that was once spent bouncing back and forth between apps can now be spent focusing on working, which can save between 4-8 hours a week according to the Forrester study.
Teams can also help your company to save time and money by allowing you to move the majority of your meetings online. With its simple-to-use video conferencing interface, and the variety of conferencing features it provides, Teams makes it easier than ever to switch to virtual meetings. Teams provides you with complete control over virtual meetings, allowing you to control who can join and who can talk. It also makes collaboration during meetings simple by allowing for screen sharing and in meeting chat discussions. You can also use Whiteboard to share ideas and sketches in a meeting, recreating the board-room environment. You can even save in-meeting discussions for review later, making sure that no ideas are lost. This can help save time and money throughout the year as it eliminates the need for employees to travel to specific sites for meetings. In many cases, Microsoft Teams can eliminate the need for overnight trips, which can substantially cut costs and boost productivity.
Microsoft Teams also provides automation tools that can help to save a great deal of time and money. By using Power Automate (formerly Microsoft Flow), both end-users and IT professionals can automate routine tasks, helping to boost productivity. Power Automate can be particularly helpful when creating apps, as, when paired with Power Apps, Power Automate can reduce the cost of creating an app by 70%, greatly adding to the ROI Microsoft Teams provides.
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