5 Signs It’s Time to Upgrade Your Contact Center Technology
Is Your Contact Center Holding You Back?
In today’s fast-paced, customer-driven world, businesses rely heavily on contact center technology to...
1 min read
CallTower Blog Team
:
Dec 20, 2021 9:45:00 AM
In today's quickly evolving global economy, Unified Communications solutions empower business strategies to break through boundaries that were once roadblocks. Decision-makers are taking a close look at which solutions boost productivity, collaboration, ease-of-use and cost-effectiveness. Through robust workforce collaboration tools, organizations can enact ROI-boosting productivity initiatives, monitor network usage, collaborate on shared applications and so much more.
Currently at a massive 250 million monthly active users, Microsoft Teams is the communication solution on the front line of the transition to flexible and remote work. Microsoft Teams has emerged as more than just a collaboration tool – it’s a service which enables UCaaS functionality, CRM integration, CCaaS, and even productivity tools. However, for Microsoft users to leverage the full benefits of Teams, they need to access the right telephony and voice strategy.
While Microsoft Teams phone devices provide the richest and most complete Teams experience, there are many customers with existing investments in legacy devices. To help customers leverage their existing telephony hardware as they move to Teams Phone, Microsoft has announced that SIP Gateway, a solution that enables core Teams calling functionality on compatible SIP phone models from Cisco, Poly, Yealink and AudioCodes is now generally available.
Currently, SIP Gateway supports the following core Teams calling functionality:
There is no additional cost for organizations to use SIP Gateway, and any users meeting the following requirements can use SIP Gateway:
For more information on the latest on Microsoft Teams and the features that can have the most significant impact within your business or organization, contact CallTower for a free consultation by clicking below:
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