Network Status

Picture of CallTower Blog Team CallTower Blog Team : Nov 20, 2015 12:19:59 PM

Service

11/20/2015 11:00 AM CT

Appia Engineering has routed around the problem and call quality has been improved.  We continue monitoring the situation.

11/20/2015 10:00 AM CT

We are seeing packet loss involving multiple carriers. 

Rethinking Customer Experience with a Smaller Carbon Footprint

Picture of CallTower Blog Team CallTower Blog Team : Oct 6, 2025 1:23:48 PM

Sustainable Contact Centers: Rethinking Customer Experience with a Smaller Carbon Footprint

Across EMEA, enterprises are under increasing pressure to...

ccaas Blog CallTower CX
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The Contact Center Reset: Designing CX in an AI-First World

Picture of CallTower Blog Team CallTower Blog Team : Sep 19, 2025 9:13:24 AM

The New Era of Customer Experience

As the customer experience (CX) landscape has undergone significant changes, today’s customers expect quick...

Contact Center Cloud Contact Center Blog CallTower CX
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The New Playbook for Multi-Region UCaaS Deployments

Picture of CallTower Blog Team CallTower Blog Team : Sep 11, 2025 1:57:34 PM

The New Playbook for Multi-Region UCaaS Deployments

Best practices for enterprises managing diverse geographies and regulations

UCaaS unified communications global CallTower
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