How Professional Contact Centers Safeguard Your Business
Introduction: The DIY Illusion
On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...
1 min read
CallTower Blog Team
:
Jul 21, 2016 10:19:44 AM
Hackers continue to find new ways to hijack phone systems to make fraudulent calls. They attack companies and organizations of all sizes, and the losses, while not known precisely, are likely to be in the millions of dollars.
While hackers are continually finding new strategies, there are steps you can take to minimize their likelihood of success with your phone system.
First, check with your phone system vendor to see if they have built fraud prevention into your phone system and if so, what steps you need to take to make the best use of it. Next, check with your insurance provider to make sure you will be covered in the event of fraud.
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