3 min read
Inoria Blog Team: Apr 27, 2023 7:29:38 PM
What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to engage with their customers across multiple channels, including voice, email, chat, social media, and...
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3 min read
Inoria Blog Team: Apr 27, 2023 7:19:56 PM
The Importance of Proactive Customer Service: Proactive customer service refers to anticipating customer needs and addressing them before they...
2 min read
Inoria Blog Team: Apr 25, 2023 1:13:12 PM
It’s possible that you didn’t find the information-gathering process during your customer service call particularly noteworthy because it’s a...
4 min read
Inoria Blog Team: Mar 29, 2023 11:07:42 AM
Increasing customer expectations – and the need to continually develop an agile, engaged, connected and responsive workforce in a hybrid...
3 min read
Inoria Blog Team: Mar 28, 2023 3:40:04 PM
In this blog, we’ll provide tips on how to effectively benchmark your contact center for future success.
3 min read
Inoria Blog Team: Mar 28, 2023 3:26:53 PM
How optimized is your contact center? You may have all the shiniest, newest tech for your contact center, such as conversational AI IVRs,...
2 min read
Inoria Blog Team: Feb 23, 2023 3:26:10 PM
As Director of Professional Services, I know that customer satisfaction is key to success. And let’s face it, customers expect more than just...
2 min read
Inoria Blog Team: Feb 23, 2023 11:31:27 AM
Creating a Modern Voice Strategy for Contact Centers: While voice may not be the newest or sexiest channel, it is still valued and needed by...
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