Throughout 2024, Inoria Connect united customer experience (CX) leaders and conversational AI innovators for a series of impactful in-person events. With stops in Hartford (Connecticut), Chicago (Illinois), Toronto (Ontario), and Montreal (Quebec), these gatherings fostered collaboration, knowledge sharing, and networking in unforgettable settings.

A look back at Inoria Connect 2024

Celebrating an Exceptional CX Journey Across North America

From historic hotels to vibrant urban venues, each location added its unique flair to our mission of empowering contact centers to elevate their CX strategies with cutting-edge insights.

Inoria Connect Highlights

With our valued partners, we delivered actionable strategies and insights, including how to:

Capitalize on customer self-service and conversational AI
Empower the customer journey
Boost business reach and customer engagement
Optimize omnichannel platform strategies
Seamlessly integrate customer data across channels
Analyze customer behavior in real-time, use predictive analytics to anticipate needs

Interactive sessions and immersive presentations ensured attendees gained practical strategies and tools to transform their contact center operations. Plus, we had many informal moments ideal for networking with extended lunch and cocktail sessions – making each event even more fun and memorable!

Gratitude to Our Attendees

To all the wonderful event participants who joined us for the day—thank you! Your participation and enthusiasm made Inoria Connect 2024 a resounding success.

We truly enjoyed hearing about the challenges faced within your organizations and how you’re working to overcome them. Your openness in sharing your experiences allowed us to better understand your needs and explore how we can help drive your CX strategies.

Special Thanks to Our Sponsors

We were honored to collaborate with our Inoria Connect guest sponsors, Genesys (Canadian locations only), Kore.ai and eMite. Their expertise and contributions enriched every session, helping us deliver unparalleled value to all attendees.

We look forward to even more opportunities to work in partnership with these and other companies in the new year.

Looking Ahead to 2025

As we close out 2024, we’re already gearing up for an even bigger and better Inoria Connect in the new year. Stay tuned for updates on new locations, innovative sessions, and more opportunities to connect with peers and experts.

We can’t wait to welcome you to the next chapter of Inoria Connect.

Inoria Connect: Next-Level Customer Experience Strategies