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Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Posted by Five9 Blog Team on Sep 12, 2017 2:32:00 PM

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.

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Topics: Ucaas, UC Integrations, Cloud Contact Center, Virtual Contact Center, ccaas

Survey Results: Benefits of CCaaS Deployments

Posted by Five9 Blog Team on Sep 5, 2017 2:32:00 PM

Originally posted by Five9:
We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first there's awareness of a need, then consideration of options, and finally making a buying decision.

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Topics: Cloud Contact Center, ccaas, ccaas deployment, benefits

4 Modern Ways to Maximize CRM ROI

Posted by Five9 Blog Team on Aug 4, 2017 4:02:20 PM

Originally posted by Five9 - When your enterprise is built on sales, service, and customer satisfaction, you depend on the power of information.  To stay competitive, companies need a 360-degree view of their customers. The rapid rise and adoption of modern CRM software proves its ability to enhance top-notch customer care.

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Topics: roi, maximize, crm, modern

4 Contact Center Pain Points & How to Fix Them

Posted by Five9 Blog Team on Jul 4, 2017 2:32:00 PM

Originally published by Five9:
Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and operational strategy.  

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Topics: Cloud Contact Center, Virtual Contact Center, trending technology, call center, problems, pain points

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