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Five9 Blog Team

Recent Posts

4 Modern Ways to Maximize CRM ROI

Posted by Five9 Blog Team on Aug 4, 2017 4:02:20 PM

Originally posted by Five9 - When your enterprise is built on sales, service, and customer satisfaction, you depend on the power of information.  To stay competitive, companies need a 360-degree view of their customers. The rapid rise and adoption of modern CRM software proves its ability to enhance top-notch customer care.

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Topics: roi, maximize, crm, modern

4 Contact Center Pain Points & How to Fix Them

Posted by Five9 Blog Team on Jul 4, 2017 2:32:00 PM

Originally published by Five9:
Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and operational strategy.  

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Topics: Cloud Contact Center, Virtual Contact Center, trending technology, call center, problems, pain points