The landscape of business is changing rapidly. The importance of completely supported UCaaS, CCaaS and Collaboration solutions for full communication enablement are vital to business success. Explore how CallTower delivers a seamless suite of fully integrated UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support our customers’ transition to the cloud.
According to Aberdeen’s 2020 Contact Center survey conducted in June 2020 (well after the initial stages of COVID) remote work adoptions have reached 51% -- Indicating an almost triple the increase within just one year. Aberdeen’s 2019 Contact Center survey showed that only 14% of businesses had remote work capabilities in place in 2019.