Gain access and join us for an in‑depth discussion on AI Agents powered by Agentic AI, designed to cut through the hype and clarify how these capabilities are reshaping Contact Centers across leading CCaaS solutions.
In this session, we’ll cover:
- What AI Agents powered by Agentic AI are and how they autonomously resolve issues across workflows and systems
- What Agent Assist does and how it supports human agents with real‑time guidance and automation
- Key differences between autonomous AI agents and assistive AI
- How to determine which approach is right for your business needs, use cases, and maturity level
- When a hybrid approach using both AI Agents and Agent Assist delivers the most value
- Security, compliance, and governance considerations, including data privacy and access controls
- How professional services simplify design, deployment, and optimization across leading CCaaS environments
You’ll walk away with:
- A clear understanding of what each AI model does
- Practical guidance on where to apply AI for the biggest impact
- A framework to make confident, compliant AI decisions
Alain LeBrasseur
CCaaS, CAI, and CX Product Owner at CallTower
Katlyn Barry
Partner Marketing Strategist
Kade Herbert
Marketing Manager
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