Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an on-premises Cisco Unified Communications Manager (CUCM) based collaboration solution or aging premises communications equipment, HCS provides a clear migration path to cloud-based collaboration. As a Cisco HCS Managed Service Provider, CallTower will continue to provide excellent Cisco services. With enhanced georedundancy and ongoing CallManager implementation functionality, we are uniquely placed in the industry as a paramount Cisco provider.
Cisco HCS provides comprehensive collaboration-as-a-service. The basic capabilities and benefits of this robust offering include:
- Corporate Telephony: Deploy a cloud-hosted PBX for full-featured, enterprise-grade IP telephony for any size organization.
- Unified Communications: Enjoy voice and video calling, mobility, unified messaging, presence, and chat on any device.
- Conferencing: Engage co-workers, customers, and partners. Experience better meetings with high-definition video and screen sharing.
- Contact Center: Create differentiated customer experiences with omnichannel customer care.
New and Enhanced Features
- Visual Voicemail – Visually review messages on phones with supported displays, allowing users to select which messages to open
- Busy Lamp - Combining speed dial and line presence, see which lines on your system are free
- Cisco Unity Connection - For Auto Attendants and Voicemail
- Unity Voicemail - Easier CallTower Connect provisioning and scheduling, plus scheduled Call Routing
- Improved Fraud Detection - Admins can block calls to certain territories on a country-by-country basis
- Enhanced Dial Plan Flexibility - Choose which dial-out number to use, or no number at all
- Dial Plan Enhancements – Enables 10-digit dialing, placing a call directly from Missed Calls and Received Calls without edits
- Custom Phone Wallpaper
- New Cisco Jabber enhancements, including:
- Visual Voicemail
- Multi-Line and Share-Line Support
- Hunt Group Support
To learn more and to see if Cisco HCS is right for your organization, schedule your demo today by clicking the Cisco logo below: