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Callower and SoundConnect Merger

 

 

CallTower and SoundConnect Join Forces

Two global unified communications and collaboration industry powerhouses merge.

 

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You’ve got big plans. That’s why you need technology that can grow alongside with you, offering power, agility, and protection, all the while giving you the freedom to work how you and your team work best. Wherever your people are, online or offline, they can get to—and work with—the most up-to-date versions of the files and tools they need to get things done. And they can do it on virtually any device. 

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CallTower Connect simplifies the setup and management of CallTower services facilitated within one easy to use web or mobile application. Manage Cisco, Microsoft Skype for Business, Email and Conferencing solutions interchangeably by user location, or an entire enterprise. CallTower Connect is the unifier in unified communications.

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Professional collaboration and meetings—all integrated with Office 365. You get everything you need for conversations in one app—IM, audio and video calls, online meetings and sharing. Skype for Business and Office work together, so it’s simple to collaborate right from your Office apps. In the Skype for Business Client, you can quickly send an IM, email, or start a call with your colleagues. You can also schedule meetings and see IM history in Outlook.

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For over a decade CallTower has been a Cisco certified provider of unified communication services. Some IP Voice providers will put a Cisco phone on a user desk and claim it is a Cisco solution.  Not CallTower; our offering is pure Cisco from the servers in our data centers, to the most recent CallManager platform to the switches, routers and phones.  All in a hosted solution so you don't need to worry about the capital outlay for the best solution possible.

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CallTower's Contact Center Solution powered by LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel. The built-in customer interaction database gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards. LiveOps Social provides a quick and efficient way for you to connect your contact center to your customers through social media and other mobile channels.  You can be certain that you are interacting with your customers through whatever contact channel they choose, with the ability to direct these communications to the right agent every time.

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Clarity Connect provides rich contact center software built exclusively for Microsoft Skype for Business Server. By leveraging the native Skype for Business APIs, Connect is able to extend the functionality of your Skype for Business server, enabling you to single-handedly perform contact center functions without the need to install any desktop software.

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Improve collaboration, complete work faster, and drive better results. Now more than ever, people need the ability to collaborate effectively with colleagues, partners, and customers— around the world and across technical boundaries. More and more organizations are using Adobe Connect to improve collaboration and get work done faster. Adobe Connect delivers exceptionally rich brand-able interactions with instant meeting availability insuring organizations of all sizes will improve productivity.

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Meet face-to-face and build better relationships.  Best-in-class video with reliable conference calling in a secure, cloud-based, personalized meeting space. Build better relationships, leave 
lasting, first-class impressions on guests and save thousands
 on business travel.

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               On Demand
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 Business Audio

On Demand Skype for Business Audio provides users with Microsoft Office 365 an integrated solution that brings superior voice quality to every Skype for Business meeting. With capacity for up to 300 VoIP and PSTN participants and the best audio quality available in web conferencing, On Demand Skype for Business Audio makes every meeting more productive and efficient.

ON DEMAND AUDIO

Meet anytime, from anywhere with On Demand Audio. Automated audio is an always available, personal meeting solution that allows you to host convenient and cost effective conference calls—with all of the meeting management features that you need to make meetings run smoothly and improve productivity. On Demand Audio offers convenient, secure and flexible features to enhance the quality of your meeting.

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Operator Assisted Audio is a reservations-based audio conferencing solution. Available 24 hours a day, 7 days a week, this service is designed to support your audio conference calls that require the personal touch and assistance of one of our professional operators.