Today’s business users routinely jump between different systems to deliver the best experiences to customers and colleagues. Not only are many modern brands taking a more flexible, omnichannel approach to service, but they are also interacting through various back end channels. The more separate systems a company needs, the more inefficiency and friction grows.
To accelerate performance and boost productivity, many business leaders turn to the integration of the unified communication landscape. Bringing unified communication as a service (UCaaS) functionality together through an immersive tool like Microsoft Teams can generate incredible results for consumers and companies.
