CallTower continues to strengthen its position as a global provider of diverse cloud PBX and UCaaS solutions through strategic innovation, acquisitions, and platform expansion. Its broad portfolio includes Cisco Webex Calling (Multitenant and Dedicated Instance), Metaswitch UCaaS, Microsoft Teams Direct Routing and Operator Connect, Microsoft 365, Zoom Phone, CT Cloud Contact Center, Five9, Webex Contact Center, and integrations with Zoom, Genesys, and NiCE CXone Mpower. This multiplatform strategy enables CallTower to deliver tailored cloud, premises-based, and hybrid solutions for varied enterprise needs.
In early 2025, CallTower acquired Inoria, a Canadian Genesys partner specializing in contact center solutions, workforce management, analytics, and AI-driven professional services. The acquisition strengthens CallTower’s expertise in customer experience and conversational AI.
Recent innovations include Ascend Teams Contact Center, a native Microsoft Teams CCaaS solution, and Entra Sync, a provisioning and lifecycle management platform for Teams. Webex Go with CallTower enables secure mobile communications via eSIM, while CT Text for Webex adds SMS/MMS texting with multilingual translation. Worldwide Managed Gateways extend service reach to regulated markets, such as the Middle East, China, and India. FedRAMP Authorized Webex strengthens CallTower’s position in the government sector, and participation in Cisco’s Webex Wholesale Program supports growth among small businesses seeking affordable UCaaS solutions.