TIME SAVINGS IN HOSTED COMMUNICATION SOLUTIONS

Hosted Cisco CallManager Case Study

Northwestern Mutual relies on the secure, easy to use, reliable business communication technology of CallTower’s Cisco CallManager.

In early 2015, Mesa Lewchalermwong, Northwestern Mutual – D.C.’s, Chief Operating Officer, was challenged by a costly and extremely time consuming end of life Nortel PBX phone system. The older system’s daunting amount of maintenance issues overextended their IT team. The system was not intuitive and users struggled with the tedious process of dealing with numerous command and push features. At the time, this monotonous process was the status quo. With the upcoming office move, there was an opportunity to make a dynamic update to the company’s communication technology solution.
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