As a large online botanical retailer, Blooms Today had a critical need for effective and modern communication systems. They regularly received floods of calls placing flower orders – they needed to ensure excellent call quality to avoid bad information exchanges.
CT Cloud Voice features the rock-solid stability and call quality that Blooms Today required, combined in a single platform and connected to CallTower’s secure, geo-redundant global network, supported by award-winning customer support. With customers and employees interacting through CT Cloud, Blooms Today could easily optimize workforce engagement throughout multiple locations. The results include faster time to resolution, lower cost and better overall experience for customers and employees.
Download this partner success story today and learn why they chose CallTower.
Download the Blooms Today Success Story